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Birmingham 911 Communications Citizen’s Survey
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Birmingham Communications Citizen's Survey
Birmingham Communications Department Citizen’s Survey of Opinion and Perception
Demographics
Age Group
18 & under
19-30
31-45
46-59
60 & over
Race/Ethnicity
Black
White
Hispanic
Asian
Other
In the past 3 years have you ever had to call Birmingham Communications?
Yes
No
was it to
report a crime
report a fire
inquire about city services
report an accident
report a mentally challenged person
other
If other, explain
Which service did you need
Birmingham Police
Birmingham Fire/Medics
311
Have you been a victim of a crime?
Yes
No
In what neighborhood did this occur?
Select a Neighborhood
Acipco-Finley
Airport Highlands
Apple Valley
Arlington-West End
Belview Heights
Bridlewood
Brown Springs
Brownsville Heights
Brummitt Heights
Bush Hills
Central City
Central Park
Central Pratt
College Hills
Collegeville
Crestline
Crestwood North
Crestwood South
Dolomite
Druid Hills
East Avondale
East Birmingham
East Brownville
East Lake
East Thomas
Eastwood
Echo Highlands
Enon Ridge
Ensley
Ensley Highlands
Evergreen
Fairmont
Fairview
Five Points South
Forest Park-South Avondale
Fountain Heights
Garden Highlands
Gate City
Germania Park
Glen Iris
Grasselli Heights
Graymont
Green Acres
Harriman Park
Highland Park
Hillman
Hillman Park
Hooper City
Huffman
Industrial Center
Inglenook
Jones Valley
Killough Springs
Kingston
Liberty Highlands
Maple Grove
Mason City
North Avondale
North Birmingham
North East Lake
North Pratt
North Titusville
Norwood
Oak Ridge
Oak Ridge Park
Oakwood Place
Overton
Oxmoor
Penfield Park
Pine Knoll Vista
Powderly
Redmont Park
Riley-Travellick
Rising-West Princeton
Roebuck
Roebuck Springs-South Roebuck
Roosevelt
Sandusky
Sherman Heights
Smithfield
Smithfield Estates
South East Lake
South Pratt
Southside
South Titusville
South Woodlawn
Spring Lake
Sun Valley
Tarpley City
Thomas
Tuxedo
Wahouma
West Brownville
West End Manor
West Goldwire
Woodland Park
Woodlawn
Wylam
Zion City
In your contact with the Birmingham Communications personnel, how would you rate the overall performance of the Telecommunicator / Dispatcher?
Excellent
Good
Fair
Poor
Professionalism of the Telecommunicator / Dispatcher
Excellent
Good
Fair
Poor
Courtesy of the Telecommunicator / Dispatcher
Excellent
Good
Fair
Poor
Overall level of Satisfaction with Quality of Birmingham Communications Service
Excellent
Good
Fair
Poor
How would you rate the knowledge and understanding of the Telecommunicator / Dispatcher?
Excellent
Good
Fair
Poor
Do you feel that your call was answered in a timely manner?
Yes
No
Was the Telecommunicator clear and concise?
Yes
No
Overall how would you rate the Birmingham Birmingham Communications service
Excellent
Good
Fair
Poor
Please leave a comment on how the Birmingham Communications Department can better serve you or the community?(Optional)